The term ‘radical empathy’ found me. I didn’t go looking for it. Seemingly innocuous at first, these two words metamorphosed into a kind of prolonged sliding-doors moment; my thinking changed forever. This is the power of a name, a phrase that offers a beacon of hope, a solid nugget of meaning. It’s a winding path away from all-consuming rage, hatred and violence.

Last year I released a nonfiction book called Troll Hunting. It’s about extreme cyberhate and the real-life harm it causes. We’re talking about crimes such as terrorism, murder, domestic violence and incitement to suicide. The predator trolls are mainly young white men operating in international syndicates. They are racist, misogynist, reductionist, ableist and many others ‘ists’ too.